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To our beautiful community
We know everyone is going through a difficult time and we hope you’re taking care of yourself, staying safe and keeping healthy. We’ve built our brand around our community and our main goal right now is to continue to stay transparent and support each other collectively in positive ways.

With that said, we want to ensure you all that we have the strictest protocols in place and we have moved our entire team to work from home and will continue to do so for the extended future. We’re continuing to offer our customer service during our normal service hours, our team can be reached at

As this is a challenging situation, this has inevitably affected our shipping and delivery times. Many of the airmail postal services in major countries are experiencing delays or have been suspended due to safety precautions and government limitations. You can continue to shop and place your orders online, however, shipping will be delayed. We will maintain delivery services to countries where there is no government restrictions and as long as there’s no disruption in our air and ground networks.

We are closely monitoring all relevant public healthy authority communications and we’re trying our best to adapt while complying with all government regulations and guidelines related to the containment of Covid-19.

None of us know how this will end, but we know that we will overcome this together through resilience and positivity. Our thoughts continue to be with the safety of our employees, our community and the world. Please take care of yourselves and your loved ones.


The Rue Gembon Team